Lincoln Motorhome Hire
 

Frequently Asked Questions

Do I need a special driving licence?
Do you offer any long term hire discounts?
Will I get instruction on how to use the vehicle?
When can I collect the motorhome?
When do I have to return the motorhome?
Can I be collected from an Airport or Railway Station?
Do you have anywhere I can leave my car whilst I am away?
I wish to book a ferry, what are the external dimensions of the vehicle?
Do you have a list of camp sites that I can use?
Can I take a hired motorhome to Europe?
What are the seating arrangements for passengers?
Do they have hot and cold running water, showers, toilets and heating?
How difficult is it to drive a motorhome - aren’t they very large? 
What Insurance do you provide?
What MPG can I expect from the motorhome?
Do you have any motorhomes with automatic transmission?
Can I smoke in the motorhome?
Are gas and mains hook up leads provided in the motorhome?
What happens if something inside the motorhome breaks while we are on holiday?
Are motorhomes all right-hand drive?
Do any of your motorhomes have tow bars fitted to them?
What happens if I get a puncture?
What happens if I am in a collision?
What happens if I breakdown?
Can I cancel my rental motorhome after I’ve booked?
Can I have more than one driver?

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 Do I need a special driving licence?

Motorhomes over 3,500kg GVW can only be driven by a hirer with C1 category on their licence, or equivalent if you are a non-UK licence holder. If you passed your driving test before 1997 then the C1 Category should automatically be on your driving licence. Motorhomes that require a C1 category are:

Swift Kontiki 665
Swift Kontiki 669
Burstner Argos A747-2
Swift Suntor 630L
AutoTrail Cheyenne 696G
AutoTrail Frontier Arapaho
Dethleffs Advantage 7871-7

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 Do you offer any long term hire discounts?

Yes, each week after the first earns an increasing discount. See Offers

.

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 Will I get instruction on how to use the vehicle? How long will it take?

Yes, full instructions will be given at the handover. This should take 30 - 45 minutes. We also give you our mobile telephone number so you can call us any day of the week including weekend and Bank Holidays should there be a problem. We would rather you give us a call if you have any problems while hiring one of our motorhomes. Often the solution is a simple one that comes from experience of these vehicles. First time hirers can feel reassured with this service and have complete peace of mind while away.

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 When can I collect the motorhome?

If you are collecting the motorhome on the same day it is returning from its previous hire it can be collected after 3pm, allowing us time to service the vehicle. Otherwise we can be more flexible and are happy to agree an alternative time with you.

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 When do I have to return the motorhome?

If you are returning the motorhome on the same day it is going out on another hire it must be returned by 11am, allowing us time to service the vehicle. Otherwise we can be more flexible and are happy to agree an alternative time with you.

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 Can I be collected from an Airport or Railway Station?

Yes, the motorhome can usually be delivered and/or collected to/from any UK location, including airports and stations. Please ask for a quote.

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 Do you have anywhere I can leave my car whilst I am away?

Yes, usually. This varies from vehicle to vehicle. Please ask.

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 I wish to book a ferry, what are the external dimensions of the vehicle?

See the specification for the individual motorhomes.

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 Do you have a list of camp sites that I can use?

Yes, campsite guides are provided in each motorhome.You will also have temporary membership to the Camping & Caravanning Club via the Privilege scheme. This allows you to book ahead and pay onsite at members' rates. Please also view our links for more information.

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 Can I take a hired motorhome to Europe?

Yes, by prior agreement and purchase of the European Travel supplement. European Insurance, RAC breakdown assistance and all the compulsory driving kit is included in your European Travel Pack.

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 What are the seating arrangements for passengers?

In our motorhomes, all forward facing seats are provided with three point seat belts, and all rearward facing seats are provided with lap belts or three point seat belts.

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 Do they have hot and cold running water, showers, toilets and heating?

All of our motorhomes have all of those facilities.

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 How difficult is it to drive a motorhome - aren’t they very large?

On the whole, it is not too difficult. Coach built motorhomes designed for couples or families benefit from being based around modern vans, with good driving positions, large mirrors and power steering - so they are not as difficult as you might think. On the road it is very easy. You will need to take a bit more care when parking or manouvering the motorhome.

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 What Insurance do you provide?

Our Motorhomes have comprehensive insurance on the UK mainland for the named drivers on the hire agreement for the period of the hire. Please note that this does note cover your personal property and you are advised to arrange holiday insurance separately.

You may take the Motorhome to Ireland or Western Europe, but we need to know in advance and you will need to purchase our European travel pack. European cover is subject to approval by our insurers.

Insurance Loading. Lincoln Motorhome Hire Ltd may incur additional charges if the driver to be insured has a traffic conviction, is using a non-UK driving licence or is in an occupation which is deemed high-risk. These charges will be passed on to the hirer.

Standard Excess. The hire rate includes a standard excess of £1000.00. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first £1000.00. The hirer will also be fully liable for replacement or repair of windows or tyre damage.

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 What MPG can I expect from the motorhome?

You can expect around 20-25 miles per gallon from our motorhomes, depending on the size of the motorhome, driving conditions, speed, etc.

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 Do you have any motorhomes with automatic transmission?

No, all of our vehicles have manual transmission.

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 Can I smoke in the motorhome?

No, we have a strict NO SMOKING policy.

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 Are gas and mains hook up leads provided in the motorhome?

Yes, all of our motorhomes are equipped with propane gas cylinders and a mains hook up lead.

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 What happens if something inside the motorhome breaks while we are on holiday?

If this happens, you should ring us and ask for advice. The equipment in motorhomes is generally reliable and is checked and tested between hires, so you should not expect to experience problems. You will be responsible for ensuring that all equipment is operated correctly and may be liable for repair costs in the event that you fail to do this.

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 Are motorhomes all right-hand drive?

All the motorhomes available for hire through Lincoln Motorhome Hire are right-hand drive, unless stated otherwise.

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 Do any of your motorhomes have tow bars fitted to them?

Yes, see vehicle specification for details

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 What happens if I get a puncture?

In most cases, changing the wheel should not be significantly different to changing the wheel of a car - so if you are comfortable with this, you can do it. If you are not comfortable, you will be able to call out breakdown assistance.

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 What happens if I am in a collision?

Make sure you exchange details with any other parties involved. If the accident is reported to the police, make sure you get a reference number from them. You should also report the accident to your hire company as soon as possible. See here for Highway Code advice on documentation of accidents www.highwaycode.gov.uk. If anyone is hurt, you must report the accident to the police. Remember to inform us as soon as possible.

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 What happens if I breakdown?

You will be given the number of the RAC breakdown assistance service to call when you collect the motorhome. Call us first. If we can help you will be given authority to contact the RAC directly.. Any repair costs will need to be authorised by us before proceeding.

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 Can I cancel my rental motorhome after I’ve booked?

Yes but you may lose your deposit and any hire fees paid.

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 Can I have more than one driver?

This is possible and it is fairly common to have two drivers. There is a supplementary insurance cost for each additional driver. All drivers will need to produce valid driving licences & ID. Make sure you provide details of the additional driver when booking.

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Where will yours take you?

E-mail: enquiries@lincolnmotorhomehire.co.uk